Privacy Policy: Can be found here.
*ALL GUN & AMMO SALES ARE FINAL*
* An adult signature will be required for all sales of airguns & product valued at over $500.00.
You must be 18 years old to purchase on our on-line store. (Must be 21 for certain products).
You are responsible to determine that no laws or regulations prohibit your purchase or possession of airgun or optics products and that there are no other reasons that you cannot legally purchase or possess the product.
We do not ship to PO boxes.
There are areas to which Missouri Airguns cannot ship airguns or other products. Certain states and municipalities have established certain limitations, and Missouri Airguns reserves the right not to ship particular products to certain locations. If we determine a product is going to be leaving the country we reserve the right to cancel any orders.
We do not ship some airguns to the following locations:
- States: Delaware, Illinois, New Jersey, Rhode Island, District of Columbia
- Cities: Boroughs of New York.
International Shipping
We do not ship out of the United States.
Pre-Ordered Items:
Pre-ordered items will ship as soon as possible. If you ordered both in-stock and marked backordered products we will typically wait to ship everything together. If you would like us to ship the in stock items first, please email us at contact@missouriairguns.us. Additional shipping fees may apply.
Fulfillment
Our goal is to fulfill your order as fast as possible. Below are our minimum expectations for orders. Fulfillment is everything up until the label is put on the box and the carrier picks it up.
In-Stock Accessories – 2-3 business day
In-Stock Guns – 3-5 business days
Compressors (palletized) 5-10 days.
Accuracy and quality are our number one priority.
Business hours are Monday-Friday 8AM-5PM CST. Our fulfillment and shipping departments are closed Saturday & Sunday.
Shipping
All shipping is sent UPS ground.
*If a different shipping method is required please contact us and speak to a Sales Agent.
Missouri Airguns Shipping terms are FOB Origin(Free on Board); “FOB Origin” means the buyer assumes all risk once the seller ships the product. Missouri Airguns is not responsible for orders that are lost, damaged or stolen.
Missouri Airguns Return Policy
*ALL SALES ARE FINAL*
It is the customer’s responsibility to count and inspect all shipments. The Missouri Airguns customer
service department must be notified immediately of any shortage via an email sent to
contact@missouriairguns.us. Claims older than 2 business days will be denied.
DAMAGED MERCHANDISE – Freight
Merchandise damaged in transit should be recorded on the freight bill or separate delivery
document and must include the driver’s signature. Should there be apparent or suspected
damage and the driver will not acknowledge this in writing, REFUSE THE SHIPMENT and
contact our Customer Service Department immediately. Before a carrier will process any claim,
its representative must inspect the merchandise and the shipping carton. You must sign the bill
of lading as damaged or short at the time of delivery. DO NOT DISCARD OR DESTROY ANY
PACKAGING. Claims older than 2 business days will be denied.
DAMAGED MERCHANDISE – Parcel Service
Damaged shipments occur from time to time. We do everything we can to limit these instances
but the package carriers inevitably lose or damage packages. We do our best to work with
customers in all instances, but we need your support. Missouri Airguns is not able to recoup any of the
costs from the carriers if we do not receive the below information. The carriers are very strict
and deny far more claims than they accept. We understand this is an inconvenience and
requires some additional effort from our customers; in our effort to provide credits back to our
customers, we ask for your support in helping us reclaim as much as possible from the carriers.
Damaged shipment claims from Missouri Airguns customers may not be eligible for full order credit if
the below information is not provided.
– A photo of the damaged item (box when received).
– A photo showing the damaged merchandise, inside the original
box, with all of the original cushioning (picture should show the
placement of the merchandise and packaging inside the box).
– A photo of the packaging material used inside the box (e.g. bubble
wrap, Styrofoam peanuts, cardboard dividers, etc).
– A close-up photo of the shipping label with tracking number
(please zoom in enough to read the tracking number).
– Please keep all packaging and notify Customer Service immediately. Claims older than 3
business days will be denied.
Returning Merchandise to Missouri Airguns
● Missouri Airguns will not accept any returned merchandise without a valid RMA# that must
be requested within 15 days of the delivery date.
● All returns of non-defective items, including refused shipments, are subject to a minimum 25%
restocking fee.
● Items must be brand new in the package to be eligible for return.
To obtain an RMA#, email us at contact@missouriairguns.us with:
– Missouri Airguns Item Number
– Quantity to be returned
– Invoice Number from original shipment
– Reason for return
The RMA# must be clearly indicated on the outside of the return parcel, as well as on any
paperwork.
● RMA#’s are valid for 10 business days from the date of issue.
● Once the returned item has been received and inspected, a credit will be issued to the
Account.
Items that are determined defective outside of 15 days after purchase but before the end of the
factory warranty period will not be returned for credit or refund but should be directed to the
proper warranty center.
If a refund is requested with the gun being in working condition a minimum 25% restocking fee will be assessed and charged.
Missouri Airguns will closely inspect any defective guns that are returned. In the case of customer tampering, incorrect tuning or use we reserve the right to withhold a percentage of the refund.
Restocking Fee: Items that are returned for reasons outside of defectiveness will be subject to at least a 25% restocking fee. This amount may be higher upon evaluation of the situation.
*PayPal has stopped refunding processing fees to customers (11/20/2019).
Warranty Policy:
Missouri airguns does not warranty and product. Please contact the manufacture of your product.
If you have any questions or concerns, please contact us at contact@missouriairguns.us
• We will prosecute fraudulent orders.
•Because of the nature of the products that Missouri Airguns supplies, we must perform an extensive validation of orders. This may include verification of shipping and billing information, phone calls to customers, verification of valid e-mail, cardholder information and cardholder authorization.
• Fraudulent orders will be prosecuted to the full extent of the law.
• Price and availability are subject to change without notice. However, we do our best to provide our customers with up-to-date and error free product information. In the event that there is a pricing glitch or mistake, Missouri Airguns is not obligated to honor pricing mistakes. If you place an order and it is found to contain a pricing error we will contact you by email or phone to inform you that your order can’t be fulfilled. Your credit card will not be charged.
• We reserve the right to speak to only the card holder. If a fraudulent order is suspected we will wish to speak with the card holder and a phone number must be given to us. The cardholder can not call us.
• Order tracking and shipping information is available after an order that has been confirmed, billed to the customer and shipped.
